 |
|
|
|
|
 |
|
|
|
Accu-Sort Customer Care
1-800-BAR-CODE™
Flexible Support Programs
to Stretch Your Service Dollars
Click on a heading to view a detailed description
of the service offering.
|  |
|
| Preventive Care |
Downtime and inefficiency are your worst enemies. Let us diagnose and correct performance issues before they occur. With Accu-Sort’s Preventive Care program your system gets biannual checkups and certified statements of health. You can rest assured that your system is functioning as intended.
As part of preventive care, a site audit is conducted to maximize throughput by validating your system against your material handling goals. Upon completion, we will provide you with updated engineering specifications and a custom report detailing the audit findings.
Site Audit
The Accu-Sort technician will arrive on site with the Audit Kit, including Engineering Folders, PC laptop, eye loop, hand tachometer and digital camera.
The Technician will confirm Application Specifications in the Engineering Folder against the following:
- Bar Codes
- •Bar Code Symbologies, Specifications, Code Location, Print method, Color, and Quality
- •Material Handling Specifications
- •Sorter Type / Manufacture; Conveyor Specifications; Product Characteristics; Spacing, Justification, Transitions thru scan point
- •Explanations on errors; read rate/no-reads, duplicates (conflicts), and side by sides
- •Product Characteristics
- •Min/Max package sizes, Package descriptions; Use of Totes or Trays
- •Environmental Characteristics
- •Electrical; Power Sources and UPS’s; Working Temperatures; Lighting; Cleanliness of Scanners
- •Scan System Parameter Files
- •Confirm read, Read Conflict, No-Read; Confirm Bar Code Filtering; Confirm Interface to Host
- •Review Support Products
- •Confirm Site Spare Devices;
- •Confirm External Support Devices and Operation
- •Test Modems / VPN Connections
- •Engineering folder updates and Audit Reports
- •Upon completion of the service, provide the customer with updated engineering folders and custom report detailing the findings of the audit.
- •Report is to be reviewed by both the customer and Accu-Sort Systems.
- •Software backup of all devices and parameter sets.
|
|
24/7 Telephone Support
1-800-BAR-CODE (1-800-227-2633)
or 215-723-0981
|
Accu-Sort is proud to offer comprehensive, fast, and reliable toll-free phone support 24 hours a day, 7 days a week.
Basic Prepaid Phone Support offers the following features over the standard service:
- No processing delays due to purchase orders.
- Priority service.
- Optional upgrades are available which include:
- Free after hours support.
- 40 hours of engineering time to
address complex issues.
- Free unlimited support.
|
|
|
|
When major issues arise, get on-site help to address your needs quickly. With one of the largest field service footprints in the industry, help is just around the corner.
Prepaid Field Service offers the following features over the standard service:
- No processing delays due to purchase orders.
- Priority service.
|
|
|
|
For complete protection beyond the standard warranty, Accu-Sort offers our Extended Warranty program.
During the coverage period, the program
includes:
- Free factory repair, parts, and labor.
- Guaranteed 48 hour turn-around time
- Free return shipping.
- Free unlimited phone support during
normal business hours.
If you need technical support, need to return a scanner for repair, or find out the status of a repair please contact the Accu-Sort Team by calling 1 800 BAR CODE and ask for technical support or email us at support@accusort.com.
|
|
|
|
A well-trained staff is your best tool to maximize the performance of your system, reduce maintenance costs, and minimize downtime. To meet this goal, Accu-Sort provides custom training on all its products and systems – on site or at our factory.
Allow us to share with you our 35 years of knowledge and experience in the industry though one of the following training programs:
- Bar Code Basics
- Scanning Basics
- Accu-Sort Software
- Advanced Topics
|
|
To find out more about our customer service support options, please contact the Accu-Sort Team for details by calling 1-800-BAR-CODE or email us at fieldservice@accusort.com.
If you need technical support, need to return a scanner for repair, or find out the status of a repair please contact the Accu-Sort Team by calling 1 800 BAR CODE and ask for technical support or email us at support@accusort.com.
|
|
 |
|
|
|
|
|
|
|
Copyright © 2010 ACCU-SORT® SYSTEMS, INC. All rights reserved.
